30-Day Happiness Guarantee
We want you and your pup to love Mudsy. If something isn't right, contact us within 30 days of delivery at [support@getmudsy.com] and we'll make it right.

Damaged, defective or wrong items
If your order arrives damaged, defective, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the item. We'll send a free replacement or issue a full refund — no need to send anything back.

Change of mind
Unopened, unused items can be returned within 30 days of delivery. Please contact us first for return instructions — items sent back without contacting us can't be processed. Return shipping costs are the customer's responsibility. Because our paw covers are single-use hygiene products, opened or used packs can't be returned unless they're defective.

Lost packages
If your tracking shows no movement for 15 business days, or your order hasn't arrived within 30 business days of purchase, contact us and we'll send a replacement or a full refund.

Refunds
Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days to appear on your statement.

Contact
Questions? Email us at [support@getmudsy.com] — we reply within 24–48 hours (Monday–Friday).